At ScrapMate, we aim to provide a seamless and satisfactory scrap selling experience. But we understand that there may be circumstances where a refund is necessary. Please read our refund policy carefully.
Before Pickup: If you cancel your scheduled scrap pickup at least 2 hours before the scheduled time, you are eligible for a full refund of any service charges (if applicable).
Last-Minute Cancellations: Cancellations made within 2 hours of the scheduled pickup will not be eligible for a full refund. Partial refunds may be granted at the discretion of ScrapMate based on operational costs already incurred.
If ScrapMate cancels a scheduled pickup due to unforeseen circumstances, you will be provided a full refund of any pre-paid service charges. You may also opt to reschedule your pickup at no extra cost.
If there is a dispute regarding:
You may raise a complaint within 24 hours of the service. Our team will investigate and, if applicable, initiate a partial or full refund within 7 business days.
Convenience fees, app usage charges, or third-party processing charges may be non-refundable unless explicitly stated.